Delivery and returns

Delivery and returns

Delivery & Shipping

We provide complimentary express shipping across all orders.
Orders are processed promptly and delivered within the estimated timeline mentioned at checkout. Delivery timelines may vary based on location and unforeseen circumstances.

Return & Exchange Policy

We aim to ensure a smooth and transparent experience. Please review our return guidelines below:

1. Damaged or Incorrect Products

  • If you receive a damaged, defective, or incorrect item, you must initiate a return or exchange request within 48 hours (2 days) of delivery.
  • Requests raised after this period will not be eligible for free return or exchange.

2. Returns Without Issues (Customer Preference)

  • If you wish to return a product without any defect or issue, you may do so within 7 days of delivery.
  • Returns requested after 7 days will not be accepted.

3. Return Conditions

  • The product must be unused, unworn, and in original packaging with all tags intact.
  • Any product that does not meet these conditions may be rejected.

4. Refund Policy

  • Once the returned item is received and inspected, refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • Any applicable charges (such as GST, shipping, or handling fees) may be deducted as per company policy.

5. Non-Returnable Cases

  • Requests raised beyond the defined timelines (2 days for defective items, 7 days for general returns) will not be accepted.
  • Items showing signs of use or damage not reported within the specified timeframe are not eligible.

How to Initiate a Return

To request a return or exchange, please contact our support team with:
  • Order ID
  • Product details
  • Clear images (in case of damage or incorrect item)

Important Note

By placing an order, you agree to our Terms & Conditions, Shipping Policy, and Return & Refund Policy.