FAQ

Most common questions

What kind of products does House of Ethniq offer?

House of Ethniq specializes in elegant Indian ethnic wear for women, including beautifully crafted suits, dupattas, and traditional outfits designed to blend heritage craftsmanship with modern style.

How can I choose the right size for my outfit?

You can refer to the size guide available on each product page to find the best fit. If you need further assistance, our customer support team will be happy to help.

Are the product images on the website accurate?

Yes, we make every effort to display our products as accurately as possible. However, slight variations in color may occur due to lighting or screen settings.

How can I contact House of Ethniq for support?

You can reach our support team through the contact information provided on our website or by calling our customer care number during business hours.

Do you introduce new collections regularly?

Yes, we frequently launch new designs and collections inspired by traditional Indian craftsmanship and modern fashion trends. Stay connected with us to explore the latest arrivals.

My order

How can I place an order on House of Ethniq?

You can place an order by selecting your desired product, choosing the size (if applicable), adding it to your cart, and completing the checkout process with your shipping and payment details.

How can I check the status of my order?

Once your order is placed, you will receive an order confirmation email or SMS. You can also track your order status from your account dashboard on our website.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled only before they are shipped. Please contact our customer support team as soon as possible for assistance.

I placed an order but did not receive a confirmation. What should I do?

If you do not receive a confirmation email or SMS within a few minutes, please check your spam folder or contact our customer support team.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product, and our team will assist you with a replacement or return.

Delivery

How long does delivery take?

Orders are typically processed within 1–3 business days and delivered within 3–7 business days depending on your location.

Do you deliver across India?

Yes, House of Ethniq delivers to most locations across India through trusted courier partners.

How can I track my shipment?

Once your order is shipped, you will receive a tracking number via email or SMS which you can use to track your package.

Are there any shipping charges?

Shipping charges, if applicable, will be displayed at checkout before completing your purchase.

What happens if I am not available at the time of delivery?

Our courier partner will usually attempt delivery again or contact you to schedule a convenient delivery time.

Payment

What payment methods do you accept?

We accept major credit cards, debit cards, UPI, net banking, and other secure online payment methods.

Is online payment secure on your website?

Yes, all payments are processed through secure and trusted payment gateways to ensure your information remains protected.

Can I pay using UPI or digital wallets?

Yes, UPI and supported digital wallet options are available during checkout.

Will I receive a payment confirmation?

Yes, once your payment is successfully completed, you will receive a confirmation email or SMS with your order details.

What should I do if my payment fails but the amount is deducted?

In such cases, the amount is usually refunded automatically by your bank within a few business days. If the issue persists, please contact our support team.

Campaigns & offers

How can I stay updated about new offers and campaigns?

You can subscribe to our newsletter or follow House of Ethniq on social media to stay informed about new collections, promotions, and exclusive offers.

How do I apply a discount or coupon code?

You can enter your coupon code during the checkout process in the designated promo code field.

Can multiple offers be used together?

Only one promotional code or offer can typically be applied per order unless stated otherwise.

Why is my coupon code not working?

Coupon codes may not work if they are expired, already used, or not applicable to the selected products.

Are campaign offers valid for a limited time?

Yes, most promotional campaigns and discounts are available for a limited period and may end without prior notice.

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